Terms & conditions

Card Payment Fees
Paying for your booking with a charge, credit or debit card incurs a percentage based fee that differs by card type. 

To avoid paying this fee, you can pay by Airpoints Dollars, Air NZ Travelcard or POLi.

 

Airpoints and Frequent Flyer programs

There are specific restrictions with the use of Airpoints or frequent flyer programs in conjunction with some Grabaseat deals (including Greenlight flight-only deals and Getaway packages) depending on the booking class booked in. The booking class used should be reviewed during the online booking process for flight-only deals or on your E-Ticket for Getaway package deals:

  • Airpoints Dollars™ (or any other frequent flyer program) accrual not permitted in conjunction with any fares or packages booked in F class.
  • Airpoints™ Status Points are permitted to be earned with any fares or packages booked in F class.
  • Airpoints recognition upgrades are not permitted in conjunction with any fares or packages booked in F class.
  • Airpoints Companion tickets are not eligible to be booked in conjunction with any fares or packages booked in F class.

 

Grabaseat Deals

These fares are only available online for a limited time or until sold out. New deals can drop at anytime. Seats are strictly limited - see the online 'counter' for the number of seats left which is correct as at the time you first opened this webpage. Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. Flight restrictions and routing restrictions apply. Prices are per person, child discounts do not apply. Airpoints upgrades not permitted. Air New Zealand's Conditions of Carriage, Grabaseat fare conditions, Airpoints™ terms and conditions & Airpoints Flexipay terms and conditions apply.

 

Low Fare Finder fares

These fares are our Air New Zealand low Domestic, Tasman, Pacific Island and long-haul international fares. Seat availability on each travel date is strictly limited and is updated at regular intervals during the day. Seat availability was last updated at the time you loaded the webpage. Seats may be sold at any time and may not be available by the time you search for flights and/or complete a booking. Prices are not confirmed until a booking is confirmed. Prices are per person. Air New Zealand's Conditions of Carriage, Smart Saver and/or Grabaseat fare conditions, Airpoints™ terms and conditions & Airpoints Flexipay terms and conditions apply.

 

International Charter Flights

All charter flight bookings are subject to Air New Zealand obtaining the necessary government and regulatory approvals and reaching the minimum group size as stated under the Group Size section. Should the tour be cancelled due to not reaching minimum numbers you will be entitled to a full refund of any monies paid to us.

Air New Zealand's conditions of carriage apply.